Oafo is a Small Family Run Business….. (When we say Small we mean 2 People – Katherine & Paul).
For us to pass savings on to you every penny counts….. so when we found that a-lot of our Clothes were being returned after a night out / being returned just because you can, the savings we was passing on to you were just not possible anymore.
Now we think our clothing is very well priced, £4,99 upwards & we would like to keep it that way.
When you take into account paying the return for someone to return the item for free + refunding the Postage cost ( which we take a loss on 90% of the time to make it cheaper for you) + all the other bits and bobs… we actually had to start putting prices up to cover costs. This DID NOT sit well with us at all as it was the opposite of what we was trying to do…. The point of Oafo is to help you save money on clothing, Help the environment and help The Sepsis Trust at the Same time.
So….. we had to take the decision to end free returns so we can still provide a great well priced service to new & existing customers…